Privacy Policy

---

Effective Date: 1stJuly 2025

At Pristine Healthcare Services Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and protect information when you visit our website: https://pristinehealthcareservices.co.uk.

Pristine Healthcare Services Ltd is a UK-based domiciliary care provider. Our services are designed to support individuals in their homes with professional and compassionate care.

Our registered address is:

Pristine Healthcare Services

Unit 9, Burslem Enterprise Centre

Moorland Road

Stoke on Trent

ST6 1JQ

United Kingdom

Company Registration Number: 12221190

We may collect the following types of information through our website:

• Full name
   
• Email address
   
• Phone number
   
• Any other details you choose to provide in your message
   

• IP address
   
• Browser type and version
   
• Pages visited
   
• Date/time of visit
   
• Referral source
  (Collected via cookies and analytics tools like Google Analytics)
   

We do not collect sensitive personal data (e.g. health information) through the website.

We only use your data for the following lawful purposes:

• To respond to enquiries made via our website
   
• To provide you with information about our services
   
• To maintain website functionality and performance
   
• To improve user experience through anonymised analytics
   

We do not sell your data or use it for automated decision-making or profiling.

Our legal basis for processing your personal data is:

• Consent – when you submit a form or contact us directly
   
• Legitimate interest – for website analytics and improving our services
   

Your personal data is stored securely and is only accessible by authorised personnel. We use appropriate technical and organisational measures to safeguard the information we collect.

We do not retain personal data for longer than necessary. Contact form submissions are reviewed and deleted periodically unless ongoing communication requires otherwise.

We do not share your personal data with third parties, except:

• When required by law or regulation
   
• When necessary to protect the rights, property, or safety of individuals
   
• When using trusted service providers (e.g., website hosting or analytics) who are under contractual obligation to protect your data
   

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Object to or restrict processing
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of your rights, please contact us using the details below.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Pristine Healthcare Services Ltd

Email: info@pristinehealthcareservices.com
Phone: 07450 505 5=053
Website: https://pristinehealthcareservices.co.uk

We may update this policy from time to time. Any updates will be posted on this page with a revised “Effective Date.” Please check back periodically to stay informed.